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EasyJet v. Ryanair (1 Articles)
5 Nov 2000   rory clyne (roderickclyne@hotmail.com)
KeyWords: Britain, Uk, London, Easyjet, FOLDING, Europe, Derry, Luton, Stansted, airlines, airports
Uk Excellent service from easyJet at London Luton when I arrived with a folded Brompton for their Belfast flight. They agreed that I could have it treated in the same way as child's pushchair (aka 'babybuggy') - just wheel it up to the aircarft steps and hand it over at the last minute - which I did. The bike was handed back to me - with a smile - as I went down the steps at the other end of the flight, in Belfast. No charge, of course.

Contrast this with the return jounrey I made from City of Derry airport to London Stansted with the surly Ryanair. They did reluctantly agree to the child's pushchair option - but when I got off at the other end refused to let me have the bike back. I watched helpless as the groundstaff hurled it into a luggage truck.

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